If you already placed your order, we will request your approval of any additional charges before proceeding. Delivery outside the contiguous United Statesīe sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing."Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.).Request to schedule on a weekend or holiday.Destination 100+ feet from your doorway.Unconventional Entrance (Window, Basement, Bilco).Please read our White Glove Delivery & Installation Guide for details.įor all delivery methods, the following exceptions will incur an additional fee (except for Brunswick orders): One for delivery & another for installation. In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.ĭepending on the item and your location, this service may require 2 separate appointments. With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice. It is your responsibility to then move the item inside. The driver will remove the item from the truck and place it by your front door or in your garage. We recommend having a dolly and a friend to help. The driver will remove the item from the truck for you and place it on the curb. You may order liftgate service at the time of purchase or after by clicking here. *Orders under $100 will be charged a $14.95 Ground shipping rate If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense. We strongly recommend Liftgate Service and having a second pair of hands to help you. He may choose to (or not) at his own discretion. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. Like it sounds, the delivery driver will pull up to the curb outside. We currently offer free curbside delivery on most freight orders within the contiguous United States. (See Brand Specific Delivery Options below for exclusions).įree Curbside Delivery: $0 (on orders $100+*, for a limited time) The following shipping options are available for most products sold. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. Pick a Delivery Methodīy ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage. Most large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight. Any delivery time frames listed are just estimates and not guaranteed. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Standard orders typically ship within 1-7 business days. Orders are processed the same day they are received. Our top priority is and always will be our team, the communities we serve and of course, YOU. If you call outside of business hours or during high call volume periods we ask that you leave a message and you will receive a call back as soon as possible.If you call us or chat, you will speak with a live person.We still promise to offer the 5 star service we're known for.If there is any hesitation with lead time, please contact us prior to purchase and we will validate the current estimate. Please excuse any inaccuracies during the pandemic as estimates may change due to factors beyond our control. While we try our best to provide updates, they are only as good as information relayed from our vendors.
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