![]() ![]() AS FOR BILLING, NO PAPER BILL RECIEVED AND ALL ATTEMPTS TO PAY ONLINE WERE MET WITH DYSFUNCTIONAL WEB SITES AND LINKS. The reason for queries with quest was because my physician was only given same test results I already had from them and had no way to elaborate. All inquiries with Quest were met with hostility and refusal to answer even generlized questions citing they would only speak to physicians and that is where I needed to get info. Billing staff should be fired.ħ point drug screen Blood Test came back positive for a drug I have not ingested in 20 yrs and 100% Negative for medication I take daily 7 yrs now and had taken just 2 hrs prior to blood draw. I called QD an hour ago and once again, they took my update information again and told me that they would resubmit and it would be taken care of. I was told that there were NO submissions from Quest Diagnostics past last year - so basically QD did not even attempt to resubmit a claim, they just lied to me, which is more than negligent, malicious. Today, August 8th,2022, I called BCBS for some updates on the claims that they were receiving from QD. Scrolling through the complaints, I immediately found many complaints like mine. I was stunned at finding thousands of complaints on the BBB site and hundreds of more elsewhere. After the last QD contact, I had searched for negative reviews about QD. August 5th, 2022 - I just got a notice from a debt collector representing Quest Diagnostics. So I gave the QD rep the info again, and same response - We'll get this taken care of for you. This time, the QD rep told me that they had resubmitted the claim in March, but it was denied again, and it looked like the wrong info was once again submitted. The rep at QD said that they would update the claim and it would get resubmitted go through - Four months later I received the same bill again much to my dismay, and once again contacted them to see if the issue could be resolved. I explained that the person recording the info at the local QD location did seemed to be confused about my son's birth date. ![]() I called to see what the issue was, and was told that the BCBS claim was denied because my son's info did not match their records. At first, I received a 4 figure QD bill in March which I thought was odd, since it was almost 5 months later. Thinking that QD workers know what they're doing, but I had no idea at the time, that the individual taking our info did not know what they were doing and mixed my insurance info up with his: The result being months of frustration and loss of my time. On November 12th, 2021, I took my son to a local Quest Diagnostics for a blood draw. I now have two huge hematomas in both arms and a very bad taste in my mouth for Quest. I think Quest should not have phlebotomists who are inexperienced and should train them better before having them practice on unsuspecting patients. The person who came to his aid, thankfully was able to complete the draw, but after three jabs I was not a happy camper. At this point, I told him to get someone who knew what they were doing, which he did. He then told me that he had to try the other arm and jabbed me twice before telling me that he had the same problem and the blood wasn't flowing. After tying the tourniquet he decided to untie it and tell me to wait because he had to order his lunch! When he returned he attempted to draw my blood and actually got three tubes before telling me that my blood had stopped flowing. He took forever to do the paper work and finally attempted to draw my blood. After waiting 20 minutes, a young man called my name and I proceeded to follow him to the area he directed me to. ![]() I had an appointment at Quest Diagnostics on Immokalee andĬollins in Naples Florida. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |